FAQs
TICKETS
How do I buy tickets?
When an event is on sale, you can follow the link found through Amy Fleur's official LIVE page. This link will then bring you to the correct page on this site, where you can purchase your tickets.
How many tickets can I buy?
Please refer to the specific event information for the ticket limit, however we set our minimum number of tickets per order as 1, and our maximum number of tickets per order as 8.
How do I register for tickets?
If an event requires you to sign up in order to purchase tickets, you will find the relevant information stated on the relevant event page.
Are there any presales available?
Yes. Each Amy Fleur headline event will usually include a fanclub presale. This is accessible by joining Amy Fleur's mailing list, which you can do so here.
There may be other presales in place, and instructions on how to gain access to these will be made clear at the time of announcement.
Will there be VIP tickets available?
Any events that have VIP ticket options, will be stated clearly.
How much will tickets cost?
We price our ticket options in advance of the sales, meaning you know the ballpark price range for the available tickets. These will be made clear on the relevant event page.
Is there ticket insurance available?
No. Please scroll down to the Refunds section of this page, for all information regarding refunds and cancellations.
What do I do if I want tickets to an event and it has sold out?
All of the tickets available, are sold during the general sale. If tickets have sold out, then no extra tickets for any venues will be released,. However, we advise you to join the waitlist for the event, so that you can be notified if any tickets become available for your event.
All available tickets go on sale in the general sale. No tickets are held back for future releases.
When will I receive my tickets?
You will receive your tickets alongside your email confirmation, which are both sent, to the provided email address, once the transaction is successful.
What if I don't receive my tickets?
As mentioned above, your tickets will be sent to you at the same time as your confirmation email. However, if you do not receive your tickets at least 48 hours before the event, please email support@ajentgrp.com and our team will assist you.
Can I collect my tickets at the venue?
No. All of the tickets for all of our events, are digital and will be sent via email. Please follow the above steps if you cannot find your ticket email.
How does my digital ticket work?
In the email, you will see all of the relevant QR codes for your quantity of tickets. Simply show this email upon entry, our team will scan them and then you will be allowed into the venue.
Can I choose my seat?
Most of the events we hold will be unreserved general admission standing. For an event that includes seating, it will be made clear if the seating area is unreserved or if you can choose your seats.
VENUES
You will receive an email no later than 24 hours before the start time listed on your ticket, that will provide all of the relevant, venue-specific information.
Are there any age restrictions?
Any age restrictions will be made clear on the relevant event page.
Our general restrictions state that any person under the age of 14, must be with an adult of 18+ at all times, once in the venue.
What items can / can't be brought into the venue?
For a list of restricted items, please refer to each event's relevant page.
Will there be food and drink available at the venue?
We always try and book venues that have a bar, for the safety of those attending the gig. However, you will receive an email 24 hours before the event that will confirm all of the venue-specific information.
Is the venue accessible?
Any accessibility options will be made available on the relevant event page.
What time do doors open for my event?
For each event, doors times will be confirmed in the email you receive 24 hours before the start time of the event.
REFUNDS, TRANSFERS AND CANCELLATIONS
Can I get a refund if I can't attend the event?
No. All orders are non-refundable.
Can I transfer my tickets?
No. All orders are non-transferable.
If tickets are lost, they can only be re-sent to the email address that was used to place your order.
Can I exchange my tickets?
No. Once placed, orders cannot be edited and tickets cannot be exchanged.
What happens if the event is cancelled/postponed?
If the event is cancelled -
You will receive an email stating that the event has been cancelled and a refund will be automatically issued to the payment method used to complete the transaction.
If the event is postponed -
You will receive an email giving you two options. You can either keep your tickets, which will remain vaild for the new date, or request a refund, which will be issued to the payment method used to complete the transaction.
RESELLING TICKETS
Can I resell my tickets if I can't attend the event?
No. Tickets cannot be resold once purchased.
Any tickets that are found to be resold, will have their QR codes disabled, without notice, and entry to the venue will be denied.
PAYMENTS
Which payment methods are accepted?
Credit and debit cards -
Visa, MasterCard, Maestro, American Express, JCB and Union Pay cards from all countries.
Mobile Wallets -
Apple Pay and Google Pay.
Online Banking and Payment Services -
No.
Bank Transfers -
No.
PayPal -
No.
Is my online payment secure?
Yes. Our ticketing provider, Fienta, uses 3D Secure for credit/debit card payments, which adds an extra layer of security to online transactions.
We, as a ticket seller, have also had to complete verification to prove we are selling real tickets and that we are following all of the relevant GDPR regulations.
Can I receive a receipt?
Yes. When you purchase tickets, a receipt (for card payments) or an invoice is automatically generated and sent to your email address.
If you do not receive a receipt/invoice and would like one, contact support@ajentgrp.com and our team will assist you.
How do I create or manage my ticket account?
We do not require you to make an account when purchasing tickets.
You can manage your order, via the link at the bottom of your confirmation email.